Productivity Wins Case Study
Delivering better customer service and driving growth when their patch area is getting more competitive.
- Increase sales transactions per full-time equivalent (through savings from staffing costs, through streamlining the boring repetitive tasks)
- Cost reduction (through increasing the productivity of staff)
- Improve customer service levels (through faster, consistent communication times, and more authentic contact)
This is exactly the situation LJ Hooker Property Centre found themselves in as the business grew and the team continued to expand, the number of tasks for admins just kept on multiplying, until it reached 200 tasks per property. Even the most efficient admin team would struggle to manually keep pace with a growing agency that's scaling that quickly.
They needed to do more, with the same amount of resources. They knew the tools needed were already in Rex – they just needed to learn and unlock the benefits for the team.
The challenge?
The business continued to grow – the team needed to be more streamlined in order to allow the agency to scale cost-effectively, they did this by:
- Increasing productivity to reduce costs
- Scaling service
"Rex saves us two full-time administrators, which could be around $80,000- $100,000 and that's about 80 hours a week."
— Graeme Carmichael, Office Administrator (2021 Winner REB Operations Manager of the Year)
The outcome...
Graeme and the LJ Hooker Property Centre team did this using Rex. This case study examines how they saved $80,000 - $100,000 in admin wages.
If your business wants the same results speak to us.
